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24-Hour Customer Care Line (FastCheck)

24-Hour FastCheck VoiceAccess Premier Menu  

Call: 901-382-6636 or Toll Free: 1-866-323-4BOB

Opening Message

Select English or Spanish

  1. English
  2. Spanish

Main Menu

  1. Debit Card Options 

    1. Debit Card Issues including Lost/Stolen debit cards

    2. Activate Card/Chng Debit Card PIN

    3. Report Debit Card Fraud

  2. Account Information

    1. Checking

      1. Withdrawal
      2. Deposit
      3. Funds Transfer
      4. Find Transaction
        1. Check Number
        2. Withdrawal By Amount
        3. Deposit By Amount
    2. Savings

      1. Withdrawal
      2. Deposit
      3. Funds Transfer
      4. Find Transaction-Search
        1. Withdrawal By Amount
        2. Deposit By Amount
    3. Loans

      1. Advance History
      2. Payment History
      3. Find Transactions-Search
        1. Advances By Amount
        2. Payment History
    4. CD

      1. Balance
      2. Interest
    5. IRA

      1. Balance
      2. Interest
  3. Funds Transfer

    1. From Checking

    2. From Savings

  4. Bank Information

  5. Merchant Check Verify

  6. More Options

    1. Check Reorder

    2. Visa Credit Card Services (1-800-558-3424)

  7. Customer Service or Press 0

Miscellaneous Commands:

  • Repeat repeat current menu
  • Cancel returns to previous menu
  • Main Menu returns to the main menu
  • Goodbye ends the call
  • Help offers help with current menu
  • Instructions offers a system tutorial