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24-Hour Customer Care Line (FastCheck)

24-Hour FastCheck VoiceAccess Premier Menu  

Call: 901-382-6636 or Toll Free: 1-866-323-4BOB

Opening Message

Select English or Spanish

  1. English
  2. Spanish

Main Menu

  1. Account Information  

    1. Checking

      1. Withdrawal
      2. Deposit
      3. Funds Transfer
      4. Find Transaction
        1. Search by Check Number
        2. Search Withdrawal by Amount
        3. Search Deposit by Amount
      5. More Options
        1. Fax
        2. Balance
        3. Interest
        4. Check Reorder
        5. Lost Card
        6. Change Pin
    2. Savings

      1. Withdrawal
      2. Deposit
      3. Funds Transfer
      4. Find Transaction
        1. Search Withdrawal By Amount
        2. Search Deposit by Amount
      5. More Options
        1. Fax
        2. Balance
        3. Interest
        4. Check Reorder
        5. Lost Card
        6. Change Pin
    3. CD

      1. Fax
      2. Balance
      3. Interest
      4. Change Pin
    4. IRA

      1. Fax
      2. Balance
      3. Interest
      4. Change Pin
    5. Loan

      1. Advances
      2. Payments
      3. Find Transaction
        1. Search Advances By Amount
        2. Search Payment by Amount
      4. More Options
        1. Fax
        2. Balance
        3. Interest
        4. Change Pin
  2. Funds Transfer

  3. Bank Information  

  4. Merchant Check Verify

  5. More Options

      1. Check Reorder

      2. Lost ATM/Debit Card

      3. Credit Card Services

      4. Account Rates

      5. Activate/Change Debit Card PIN

Miscellaneous Commands:

  • Repeat repeat current menu
  • Cancel returns to previous menu
  • Main Menu returns to the main menu
  • Goodbye ends the call
  • Help offers help with current menu
  • Instructions offers a system tutorial