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Internet Banking Terms & Conditions

Please read these Terms and Conditions carefully and keep them for future reference.

Definitions. The words you and your refer to either and all of the persons signing the Application. The words we, us, and our refer to the financial institution identified in the Application. The words your deposit accounts refer to the deposit accounts with us identified in the Application. The words your loan accounts refer to the loan accounts with us on which either or all of you are obligated to us. The words your accounts refer to your deposit accounts and your loan accounts. The words our internet service refer to our Internet Banking. The word terms refers to these Terms and Conditions. ACH refers to Automated Clearing House.
Security. We work hard to make our website secure. We will employ such security measures as in our reasonable judgment are appropriate to secure our website. You will not use our website for unauthorized purposes. We may monitor and audit transactions made through our website.
Access to Accounts Via the Internet. Subject to the terms set forth below, we will provide you with our internet service pursuant to which you can access your accounts by computer via the internet through our website using your username and password and providing such other information as may be required by our website to accomplish the following:
◆ Transfer funds between your deposit accounts.
◆ Make payments from your deposit accounts to your loan accounts.
◆ Make payments from your deposit accounts to third parties pursuant to our Online Bill Payment Program described below.
◆ Transfer funds from lines of credit you have with us to your deposit accounts.
◆ Get information about your accounts, such as account balances or information on deposits or withdrawals.
We will have no obligation to carry out any transfers or payments unless there are sufficient funds in the pertinent deposit account or any overdraft line of credit on that deposit account. We will promptly provide you with a username, password, the address of our website through which you can access your accounts, and such other information as you will need to participate in our internet service. You can arrange for a change of your password by calling the number set forth below. Please see the Limitations on Frequency of Transfers below. Online Bill Payment Program. Our Online Bill Payment Program requires the execution of a separate written agreement and may involve third party service providers or senders.
◆ There are no additional charges for our Online Bill Payment Program.
Hardware and Software Requirements. We will promptly provide you with a statement of the computer hardware and software requirements to participate in our internet service. We can change these requirements and will give you advance notice of any such changes. Unless you comply with such changes, you will not be able to participate further in our internet service. You are solely responsible for setting up and maintaining your computer hardware and software and satisfying all hardware and software requirements. Electronic Disclosures and Notices. This Disclosure describes the process that must occur before we can provide you with electronic disclosures and notices (such as by email or website). It also describes your rights in the event you consent to receiving electronic disclosures and notices. First we must inform you as to the computer hardware and software requirements to receive and keep the electronic disclosures and notices. Then we must make an electronic request for your consent. Finally, you must give your consent electronically in response to our request. You understand prior to giving your consent that:
(1) Your consent applies to disclosures and notices regarding your accounts or our internet service, and it applies to your periodic account statements;
(2) Unless you consent, you have the right to receive all required disclosures in paper or non-electronic form;
(3) Even after consent, if you want to receive a paper copy of the disclosure in addition to the electronic disclosure you can obtain one free of charge by calling us;
(4) You can withdraw your consent at any time by calling us; and
(5) You must promptly provide us with the information (such as an email address) needed to communicate with you electronically and update us as to any changes in such information by calling us. We reserve the right to provide any disclosures or notices in writing, rather than electronically. Except as otherwise provided by law or in other agreements, you can give us all notices regarding your accounts, our internet service, or your periodic statements, except for stop payment orders and unauthorized transfer notices, by email using our then current email address, regardless of anything in this agreement to the contrary; however, we reserve the right to have notices confirmed in writing upon our request.
Stop-Payment Orders. To be effective, a stop-payment order must be received in time to allow us a reasonable opportunity to act on it, and for some ACH debits must be received at least three banking days before the scheduled date of transfer. To be effective, a stop-payment order must identify the payment sufficiently to allow us a reasonable opportunity to act on it. If the payment is by check, or if the payment is by ACH debit and we give notice at the time an oral stop-payment order is received that written confirmation is required and provide an address where the written confirmation can be sent, an oral stop-payment order is effective for 14 calendar days only, unless confirmed in writing within the 14-day period. Properly signed written stop payment orders are effective for 6 months after date
received and will automatically expire after that period unless renewed in writing. With respect to ACH debits, you and
we agree to abide by the ACH rules and regulations regarding stop-payment orders.
We will charge you $30.00 for each stop-payment order you give.
Hours of Operation. You ordinarily can participate in our internet service 24 hours a day - 7 days a week. However,
we reserve the right to suspend our internet service from time to time as we deem appropriate.
Transaction Posting. Transactions entered on our website on or before 5:00 P.M. Central on any business day will
be posted on the same day. Transactions entered on our website on weekends, federal holidays or after 5:00 P.M.
Central on a business day will be posted by the end of the next business day.
Assignment and Delegation. We can assign our interest and responsibilities under this agreement, delegate our
responsibilities under this agreement, and use independent contractors to perform or assist in the performance of our
responsibilities under this agreement, as we deem appropriate.
Limitations on Frequency of Transfers. In addition to those limitations on transfers elsewhere described, if any, the
following limitations apply: Regardless of anything else in this or other agreements, transfers and withdrawals from a
savings account to another of your accounts or to third parties by preauthorized, automatic, telephonic, or computer
transfer, or by check, draft, debit card, or similar order to third parties, cannot exceed six per calendar month or
statement cycle of at least four weeks.
For security reasons, there may be other limitations on the number of transfers you can make.
Termination. We can terminate your right to participate in our internet service at any time if you fail to comply with
these terms or the terms of your account agreements with us, including any failure to pay a required fee. Either you or
we can terminate this agreement without cause upon 30 days advance notice.
Changes in Terms. We can change these terms by giving you notice as required by law. Continued use of our
internet service by you after notice of a change in terms constitutes acceptance of the change.
Notices. Notices must be in writing and mailed or hand delivered, except that we can give them to you electronically
if you have so consented. Notices to you are effective when given, regardless of whether you receive them. Notices
to us are effective only when we actually receive them.
Irreconcilable Conflicts. These terms supersede those of your deposit or loan account agreements to the extent
they cannot be reconciled. You expressly waive any deposit account agreement requirements of one or more
signatures for withdrawal when using our internet service. Any one of the persons authorized to make withdrawals
from your deposit accounts is authorized to make transfers pursuant to our internet service, even if your account
agreements provide that multiple signatures are required for withdrawal.
Except as indicated elsewhere in this or other agreements or disclosures, we do not charge for our internet service.
We can debit any fees to any of your deposit accounts without notice.
Periodic Statements. You will get a monthly account statement from us for your deposit accounts, unless there are
no transfers in a particular month, in which case you will get a statement at least quarterly.
Liability for Failure to Make Transfers. If we do not complete a transfer to or from your account on time and in a
correct amount according to our agreement with you, we will be liable for your losses or damages. However, there
are some exceptions. We will not be liable, for instance:
(1) If, through no fault of ours, you do not have enough money in your account to make the transfer.
(2) If you have an overdraft line, and the transfer would go over the credit limit.
(3) If circumstances beyond our control such as interruption of telecommunication service, catastrophic or emergency
conditions, or a natural disaster (such as a fire or flood) prevent the transfer, despite reasonable precautions that we
have taken.
(4) If the funds are subject to legal process or other encumbrance restricting the transfer.
(5) There may be other exceptions stated in our agreement with you.
Except as expressly required by these terms or otherwise required by law, we will not be liable for any losses or
damages resulting from
(1) Deficiencies in your computer hardware or software or in your ability or care in using them, or
(2) Problems relating to your access to the internet.
We can disclose information to third parties about your account or the transfers you make:
(1) Where it is necessary for completing transfers; or
(2) In order to verify the existence and condition of your account for a third party, such as a credit bureau or
merchant; or
(3) In order to comply with government agency or court orders; or
(4) As explained in our separate privacy disclosures.
Consumer Liability. Tell us AT ONCE if you believe your code has been lost or stolen, or if you believe that an
electronic fund transfer has been made without your permission using information from your check. Telephoning is
the best way of keeping your possible losses down. You could lose all the money in your account (plus your
maximum overdraft line of credit). If you tell us within 2 business days after you learn of the loss or theft of your code,
you can lose no more than $50 if someone uses your code without your permission.
If you do NOT tell us within 2 business days after you learn of the loss or theft of your code, and we prove we could
have stopped someone from using your code without your permission if you had told us, you could lose as much as
Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after
the statement was mailed to you or was provided electronically if you consented to receiving the statement that way,
you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone
from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
Contact in Event of Unauthorized Transfer. If you believe your code has been lost or stolen, call or write us at the
telephone number or address listed below. You should also call the number or write to the address listed below if you
believe a transfer has been made using the information from your check without your permission.
In Case of Errors or Questions About Your Electronic Transfers, Call or Write us at the telephone number or address
listed below, as soon as you can, if you think your statement or receipt is wrong or if you need more information about
a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent you, or
provided electronically to you if you consented to receipt that way, the FIRST statement on which the problem or error
(1) Tell us your name and account number (if any).
(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an
error or why you need more information.
(3) Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new
account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up
to 45 days (90 days if the transfer involved a new account, a point of sale transaction, or a foreign-initiated transfer) to
investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20
business days if the transfer involved a new account) for the amount you think is in error, so that you will have the
use of the money during the time it takes us to complete our investigation. If we ask you to put your question or
complaint in writing and we do not receive it within 10 business days, we may not credit your account. Your account
is considered a new account for the first 30 days after the first deposit is made, unless each of you already has an
established account with us before this account is opened.
We will tell you the results within three business days after completing our investigation. If we decide that there was
no error, we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation.
Your enrollment in Bank of Bartlett Online Banking and/or Mobile Banking (the “Service”) includes enrollment to
receive transaction alerts and notifications (“Alerts”). Alerts are electronic notices from us that contain transactional
information about your Bank of Bartlett account(s). Account Alerts and Additional Alerts must be managed and/or
added online through the Service. We may add new alerts from time to time, or cancel old alerts. We usually notify
you when we cancel alerts, but are not obligated to do so. Bank of Bartlett reserves the right to terminate its alerts
service at any time without prior notice to you.
Methods of Delivery. We may provide alerts through one or more channels (“endpoints”): (a) a mobile device, by
text message, (b) a mobile device, by push notification; (c) an email account, by an e-mail message; or (d) your Bank
of Bartlett Online Banking message inbox. You agree to receive alerts through these endpoints, and it is your
responsibility to determine that each of the service providers for the endpoints described in (a) through (c) above
supports the email, push notification, and text message alerts provided through the alerts service. Please be advised
that text or data charges or rates may be imposed by your endpoint service provider. Alert frequency varies by
account and preferences. You agree to provide us a valid mobile phone number or email address so that we may
send you alerts. If your email address or your mobile device's number changes, you are responsible for informing us
of that change. Your alerts will be updated to reflect the changes that you communicate to us with regard to your
primary and secondary email addresses or mobile device number.
Alerts via Text Message. To stop alerts via text message, text "STOP" to 31727 at any time. Alerts sent to your
primary email address will be unaffected by this action. To restore alerts on your mobile phone, just visit the alerts tab
in Bank of Bartlett Online Banking. For help with SMS text alerts, text “HELP” to 31727. In case of questions please
contact customer service at 1-901-382-6600. Our participating carriers include (but are not limited to) AT&T,
SprintPCS, T-Mobile®, U.S. Cellular®, Verizon Wireless, MetroPCS.
Limitations. Bank of Bartlett provides alerts as a convenience to you for information purposes only. An alert does not
constitute a bank record for the deposit or credit account to which it pertains. We strive to provide alerts in a timely
manner with accurate information. However, you acknowledge and agree that your receipt of any alerts may be
delayed or prevented by factor(s) affecting your mobile phone service provider, internet service provider(s) and other
factors outside Bank of Bartlett’s control. We neither guarantee the delivery nor the accuracy of the contents of each
Alert. You agree to not hold Bank of Bartlett, its directors, officers, employees, agents, and service providers liable for
losses or damages, including attorneys' fees, that may arise, directly or indirectly, in whole or in part, from (a) a nondelivery,
delayed delivery, or the misdirected delivery of an Alert; (b) inaccurate or incomplete content in an Alert; or
(c) your reliance on or use of the information provided in an Alert for any purpose.
Alert Information. As alerts delivered via SMS, email and push notifications are not encrypted, we will never include
your passcode or full account number. You acknowledge and agree that alerts may not be encrypted and may
include your name and some information about your accounts, and anyone with access to your alerts will be able to
view the contents of these messages.

Memphis, TN 38134
Business Days: Monday through Saturday Excluding Federal Holidays
Phone: 901-382-6600